New era of electronic communication in public administration
For years ePUAP (Electronic Public Administration Services Platform) served as the primary channel for electronic communication between citizens and government agencies. However, due to growing security requirements and the digitization of public administration in Poland, the government is introducing a new system—e-Delivery. Does this mean the end of ePUAP? What changes can users expect? We answer that question in the article below.
What is an e-Delivery box?
The e-Delivery box is tool, which enables:
- receipt of official letters,
- Communication with state institutions,
- Timely receipt of administrative decisions and court documents
- sending correspondence to companies and individuals.
The system provides quick access to official correspondence, eliminates the need to store paper documents and increases the security level of information exchange.
Who can set up an e-Delivery box?
The law provides for the establishment of an e-Delivery box for:
- individuals,
- entrepreneurs,
- organizational units, including commercial companies,
- public institutions.
The requirement is to have a legal status confirmed by registration data (e.g., NIP, REGON, KRS, or CEIDG). Registration is performed using identity verification tools such as trusted profile or a qualified electronic signature.
Specifics of companies providing mailing services
Companies specializing in professional mailing services mainly focus on the implementation of advertising campaigns and comprehensive marketing correspondence services. It is worth noting here that e-Delivery box was created to receive and send official documents To public entities. However, there is no prohibition on sending all other correspondence, including marketing, through it. There is, however, the question of the cost of sending through e-Delivery and its functionality compared to specialized bulk mailing software.
Can such a company set it up?
Yes, an enterprise providing mailing services can register an e-Delivery box, provided the formal requirements are met. Having this tool allows you to:
- Timely and secure receipt of official documents,
- Arranging communication with the public administration,
- Building a professional image of the company, based on modern solutions.
And whether it will be used for bulk shipping is another matter entirely.
Registration process of e-Delivery box
Registration of an e-Delivery box involves several steps:
- Verification of company status:
Make sure your company has up-to-date registration data, such as NIP, REGON and entry in KRS or CEIDG. - Acquiring a tool to prove identity:
A trusted profile or qualified electronic signature is required for verification. In this context, it is worth noting the digital trust service offered by the podpisano.pl, which allows identity - However, it should be remembered that podpisano.pl is not a platform, but a digital trust service provider. - Submission:
Go to the appropriate government or podpisano.pl (commercial services) website and follow the posted instructions. During the registration process, you will need to enter your company's data and identify the person responsible for handling the box. - Verification and activation:
After submitting the application, the verification procedure takes place. After its completion, the e-Delivery box is activated and is ready to receive documents.
Advantages of having an e-delivery box
The implementation of the e-Delivery box brings a number of benefits to the company, including:
- Quick access to documents:
Electronic delivery allows for instant receipt of official letters. - Information Security:
The system is secured against unauthorized access, which protects the confidentiality of transmitted data. - Cost savings:
Reduce costs associated with traditional mail, printing and document archiving. - Environmental friendliness:
Reducing paper consumption contributes to environmental protection.
A company engaged in a professional mailing service can set up an e-delivery box without any problems, provided that the formal requirements set by law are met. This tool is intended for receiving official correspondence, and its use for marketing purposes is not recommended.
Having an e-Confirmation box enables efficient communication with public institutions, which contributes to streamlining the company's administrative processes. When registering, it is worthwhile to use identity confirmation services, such as the solutions offered by podpisano.pl, which allow digital confirmation of identity without being a platform.
If you have any doubts...
...It will be our great pleasure to help you.
Contact us
We'll answer your questions, find a time that works for you, and match you with an advisor at one of our locations throughout Poland.
You can also write an email from us [email protected].
In order to use the e-Delivery box, it is necessary to confirm your identity. If you already have verification issued by the Certum.pl (e.g. SimplySign or CertumMini), you don't have to go through the process again.
Digital trust services - Services operating on the basis of eIDAS require verification and confirmation of identity, which guarantees full security and legal compliance of your correspondence.




