What is an e-Delivery box?

What is an e-Delivery box?
4-minute read Updated: August 18, 2026

e-Delivery box is a modern tool for secure and legally binding electronic communication between citizens, businesses and public institutions. It allows you to receive and send official letters and documents electronically, while retaining the full legal force of traditional paper correspondence. Confirmations of sending and receipt are equivalent to the existing receipt you receive at the post office.

Why use the e-Delivery box?

  • You meet the requirements of the law: check from when it applies to you (e.g., non-public entities registering in KRS from January 1, 2025).
  • You keep proof of sending and receiving
  • Speed and convenience: Eliminates the need to pick up correspondence or visit the post office in person.
  • Security: Provides a high level of data protection through the use of trust services.
  • Legality: Documents sent through the e-Delivery box are considered to have been delivered in the eyes of the law.
  • Save: Reduces costs associated with printing and mailing traditional correspondence. Saves paper consumption and carbon footprint.

How does the e-Delivery box work?

The e-Delivery Box operates on the basis of a special ICT platform that enables:

  • User authorization: Access is secured by trusted profile, an e-ID or a qualified electronic signature.
  • Sending and receiving correspondence: The user can send and receive documents electronically. Communication with the public administration is carried out with its help according to the scheduled validity.
  • Confirmation of delivery: The system generates electronic proofs of delivery that have the force of law equal to traditional receipts.
  • Archiving of documents: All documents sent and received are stored securely for later retrieval.

Who should use the e-Delivery box?

  • Entrepreneurs: Legal entities and JDGs registering companies from January 1, 2025 must have an e-Delivery box immediately. Companies previously enrolled in KRS or CEIDG have until April 1, 2025.
  • Public institutions: Public administration offices, ZUS, KRUS, NFZ, courts, prosecutors' offices, public trust professions and other organizational units, which are required to have a box as early as January 1, 2025.
  • Citizens: Individuals can use, but are not obligated to. 

How to set up an e-Delivery box?

Currently, there are several entities that offer e-Delivery boxes, including Poczta Polska, Autenti and Certum.

To set up a free box is:Go to the website: 

Certum: https://www.certum.pl/pl/e-doreczenia/
or get help from Podpisano: https://podpisano.pl/product/skrzynki-e-doreczen-free/
You can also choose the service of the Polish Postal Service https://www.gov.pl/web/e-doreczenia/jak-zalozyc-adres-i-skrzynke-do-e-doreczen2

  1. Sign in With the help of a trusted profile, e-card or qualified electronic signature.
  2. Fill out an application for the creation of an e-Delivery box offered by the Polish Postal Service, providing the required data.
  3. Confirm registration and activate the box according to the instructions you received to your email address.

 

If you need to set up a box for the company to we invite you to contact us: https://podpisano.pl/product/skrzynki-e-doreczen-free/

Legal basis

The e-Delivery box was introduced under:

  • Law of November 18, 2020 on electronic delivery, which regulates the rules of electronic communication in public administration.

 

  • Regulations eIDAS (EU No. 910/2014), which establishes a legal framework for trust and electronic identification services in the European Union.

Benefits for users

  • Legality: All documents sent through the box are legally binding.
  • Availability: Ability to use the service 24/7 from anywhere with Internet access.
  • Ecology: Reducing paper consumption and the carbon footprint associated with traditional correspondence.

The e-Communication box is a key element in the digitization of public services in Poland. It enables efficient, secure and convenient communication with institutions and between private entities. Using it contributes to saving time and resources, while ensuring full compliance with applicable laws.

If you have any doubts...

...It will be our great pleasure to help you.

Contact us

+48 22 417 05 55

We'll answer your questions, find a time that works for you, and match you with an advisor at one of our locations throughout Poland.

You can also write an email from us [email protected]. 

Free e-delivery boxes - podpisano.pl
from 247,00 PLN
Free e-Delivery box for receiving and sending electronic registered letters to offices, companies and individuals offers 4 GB capacity for the user and sending to public administration free of charge. In addition, the box allows importing shipments to disk and offers email notifications, providing full control over the messages received.

In order to use the e-Delivery box, it is necessary to confirm your identity. If you already have verification issued by the Certum.pl (e.g. SimplySign or CertumMini), you don't have to go through the process again.

Digital trust services - Services operating on the basis of eIDAS require verification and confirmation of identity, which guarantees full security and legal compliance of your correspondence.

E-delivery boxes Standard-podpisano.pl
Use the Standard e-communication box to gain more capacity and flexibility in managing electronic communications. The Standard mailbox offers 8 GB of capacity per user, support for three users and the possibility of shipping 100 shipments to companies and individuals by subscription. The process of setting up the box is quick and easy, allowing you to start using the service immediately.
Premium e-delivery boxes - podpisano.pl
from 399,00 PLN
Choose Certum's premium e-communication box to gain greater capacity, flexibility and security for your electronic communications. We offer 16 GB of capacity, support for ten users and 300 shipments to businesses and individuals per subscription.
Enterprise e-delivery boxes - podpisano.pl
Choose the Certum Enterprise e-delivery box, which offers flexibility and possibility to customize the offer according to the individual needs of your company. Integration with any electronic document management system via API Certum allows for efficient and secure management of electronic correspondence. It is an ideal solution for the largest companies that need a comprehensive and automated e-correspondence service.
E-delivery packages - podpisano
Certum's e-Delivery packages allow you to send registered e-letters to companies and individuals, providing proof of sending, receipt and reading. Available from £9 net for 5 shipments, with the option to purchase additional packages.

Check also:

Do you need help?

Find what you're looking for