As of 2025, Poland has an e-Delivery system, which introduces electronic delivery of correspondence for public administration, businesses and citizens. The new system replaces traditional registered letters and aims to improve communication with offices and enhance the security of information sent. But do users have the option of choosing an e-Delivery service provider? Let's take a look at this question.
There are two categories of e-Government service providers in Poland:
Poczta Polska, as a designated provider, is obliged to provide the e-Delivery service to the public administration and other entities required to use this system by law.
One of the commercial suppliers in Poland is Asseco Data Systems. It is also worth mentioning that podpisano.pl is authorized partner Certum by Asseco, offering e-Delivery and electronic signature solutions.
In accordance with the regulations, the public administration is required to use e-Delivery services only through the appointed supplier, which by 2025 is Polish Post. This means that offices, courts, prosecutors' offices and other public institutions cannot choose their own provider for this service - they are obliged to use the platform provided by the Polish Post.
Private entities - such as entrepreneurs and individuals - can use commercial suppliers, as long as they choose to do so and if the supplier in question meets the legal requirements of the law. A key condition is that the supplier must have the status of a qualified e-Guarantee provider and was included in the official register kept by the Ministry of Digitization.
It is worth remembering, however, that if the public administration sends messages within the framework of e-Delivery, this is done exclusively through the Polish Post. This means that even if a private user uses a commercial provider, his correspondence with the authorities will still be handled by the designated provider.
Choosing a commercial provider can bring a number of benefits to users, such as:
For the time being, the Polish Post Office serves as the designated supplier for the December 31, 2025. After this period, the Ministry of Digitization may announce a new designated supplier or extend the term of the existing entity. This means that until the end of 2025, the public administration does not have the option of choosing another provider.
The ability to choose an e-Delivery provider depends on who is using the service. Public administration is obliged to use only the services of the Polish Post until the end of 2025. Entrepreneurs and individuals, on the other hand, can choose a commercial provider, provided the provider is qualified.
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In order to use the e-Delivery box, it is necessary to confirm your identity. If you already have verification issued by the Certum.pl (e.g. SimplySign or CertumMini), you don't have to go through the process again.
Digital trust services - Services operating on the basis of eIDAS require verification and confirmation of identity, which guarantees full security and legal compliance of your correspondence.
