If you have any concerns or questions, please contact us
We will answer your questions, find a date that suits you and an advisor in Gdansk, Gdynia, Krakow, Warsaw or Wroclaw.
You can also write an email from us [email protected].
This is one of the most common questions we hear from our clients. In the world of electronic signatures and cryptographic cards, a lost PIN or lack of knowledge of the PUK can effectively paralyze daily work. Therefore, rest assured: we explain everything step by step.
A PIN (Personal Identification Number) is the code you enter when you want to use a qualified signature, such as with a cryptographic card.
The PIN protects access to the certificate's private key on the card (e.g. Certum Mini) or in the cloud (e.g. SimplySign).
PUK (Personal Unblocking Key) is an unlocking code that allows you to restore access to a certificate stored on your card or in the cloud. A wrongly entered PIN three times will block access to the signature. Then only the PUK will be able to unlock the operation of the card in case the PIN is blocked. Similarly, the PUK provides the ability to change the PIN.
Note that a three-time misrouted PUK code completely blocks access to the signature.
We have no way to reproduce it and it is necessary to purchase a new signature including proof of identity.
PIN / PUK should contain min. 6 characters, maximum 64 . It can contain digits, uppercase and lowercase letters, it should not contain any special characters. (In Certum Mini and SimplySign).
The exact requirements depend on the card or token manufacturer. For Certum (Asseco) solutions, this information can be found in the documentation or card management panel.
No need to panic. If you have a PUK, you can unlock the card and set a new PIN. The problem only arises when you have neither PIN nor PUK.
If you have lost your PUK and cannot unlock the signature, unfortunately there is no way to recover it. The PIN in the signature used for authentication and authorization, giving legal force to signed documents is secured in such a wayso that not even the manufacturer has access to your data.
Solution: it is necessary to order a new qualified certificate i new card.
No. Neither podpisano.pl nor Certum (Asseco) store this data. PIN and PUK are generated locally and known only to you.
This is one of the basic tenets of qualified signature security.
In accordance with eIDAS standards and security rules, The supplier must not have access to your private key or the data protecting it (PIN/PUK).
Only you are their owner. This ensures full control over your signature and its legal force.
Because losing them means, in practice, having to buy a new service. A good solution is:
If you have questions, or a problem accessing the signature, you can always write to us: [email protected]
If you have any concerns or questions, please contact us
We will answer your questions, find a date that suits you and an advisor in Gdansk, Gdynia, Krakow, Warsaw or Wroclaw.
You can also write an email from us [email protected].
