The e-Delivery box. Does every citizen need one?

The e-Delivery box: Does every citizen need one?
3-minute read Updated: August 18, 2026

In the digital age, more and more services are moving to the Internet. One element of this transformation is e-Deliveries, the electronic equivalent of traditional registered official correspondence, between companies or individuals. But does every citizen need to have an e-Delivery box?

Obligation or convenience?

  • For the time being (October 2024), the use of an e-Delivery box is not mandatory for all citizens. However, certain groups are already required to have one, and this obligation will expand in the future.

    • Entrepreneurs: Newly registered companies will be required to have an e-Delivery box starting January 1, 2025. For companies already registered in KRS, this obligation will come into effect on April 1, 2025, while for entrepreneurs registered in CEiDG it will not come into effect until October 1, 2026.
    • Public entities: Public offices and institutions are required to use e-Guarantees starting January 1, 2025.
    • Public trust professions: E-Delivery boxes will also be mandatory for certain professions, such as lawyers, notaries and bailiffs from January 1, 2025
    • Individuals: Citizens are not required to have an e-Delivery box.

Benefits of e-Delivery box

Even if you are not yet required to have an e-Delivery box, it is worth considering setting one up because of a number of benefits:

  • Time savings: You no longer have to wait for the letter carrier or stand in lines at the post office. You receive your documents immediately, 24 hours a day, 7 days a week.
  • Safety: E-Deliveries are encrypted and secured, which minimizes the risk of lost or stolen documents.
  • Ecology: Giving up paper correspondence is an environmental benefit.
  • Convenience: You can access your documents from anywhere with internet access.

Although not every company is required to have an e-Delivery box for the time being, it is certainly worth setting one up. It is a convenient, secure and environmentally friendly solution that facilitates contact with the public administration and other institutions, as well as with companies. In the future, with the development of e-government, the e-Delivery box will become a standard for all citizens.

Do you already have your e-Delivery box? If not, it's high time to set one up!

If you have any doubts...

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Free e-delivery boxes - podpisano.pl
from 247,00 PLN
Free e-Delivery box for receiving and sending electronic registered letters to offices, companies and individuals offers 4 GB capacity for the user and sending to public administration free of charge. In addition, the box allows importing shipments to disk and offers email notifications, providing full control over the messages received.

In order to use the e-Delivery box, it is necessary to confirm your identity. If you already have verification issued by the Certum.pl (e.g. SimplySign or CertumMini), you don't have to go through the process again.

Digital trust services - Services operating on the basis of eIDAS require verification and confirmation of identity, which guarantees full security and legal compliance of your correspondence.

E-delivery boxes Standard-podpisano.pl
Use the Standard e-communication box to gain more capacity and flexibility in managing electronic communications. The Standard mailbox offers 8 GB of capacity per user, support for three users and the possibility of shipping 100 shipments to companies and individuals by subscription. The process of setting up the box is quick and easy, allowing you to start using the service immediately.
Premium e-delivery boxes - podpisano.pl
from 399,00 PLN
Choose Certum's premium e-communication box to gain greater capacity, flexibility and security for your electronic communications. We offer 16 GB of capacity, support for ten users and 300 shipments to businesses and individuals per subscription.
Enterprise e-delivery boxes - podpisano.pl
Choose the Certum Enterprise e-delivery box, which offers flexibility and possibility to customize the offer according to the individual needs of your company. Integration with any electronic document management system via API Certum allows for efficient and secure management of electronic correspondence. It is an ideal solution for the largest companies that need a comprehensive and automated e-correspondence service.
E-delivery packages - podpisano
Certum's e-Delivery packages allow you to send registered e-letters to companies and individuals, providing proof of sending, receipt and reading. Available from £9 net for 5 shipments, with the option to purchase additional packages.

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