{"id":7313,"date":"2025-08-08T10:45:39","date_gmt":"2025-08-08T08:45:39","guid":{"rendered":"https:\/\/podpisano-new.local\/?p=7313"},"modified":"2026-08-18T21:41:56","modified_gmt":"2026-08-18T19:41:56","slug":"pin-zablokowany-puk-zapomniany-jak-odzyskac-dostep-do-podpisu-elektronicznego","status":"publish","type":"post","link":"https:\/\/podpisano.pl\/it\/pin-zablokowany-puk-zapomniany-jak-odzyskac-dostep-do-podpisu-elektronicznego\/","title":{"rendered":"PIN bloccato, PUK dimenticato: come posso riottenere l'accesso alla mia firma elettronica?"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"7313\" class=\"elementor elementor-7313\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1efe208d e-con-full e-flex e-con e-parent\" data-id=\"1efe208d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8197bbe elementor-widget elementor-widget-heading\" data-id=\"8197bbe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Aiuto! Ho perso il mio PIN! Cos'\u00e8 il PUK? Cosa devo fare?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d39dd29 elementor-widget elementor-widget-text-editor\" data-id=\"d39dd29\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Questa \u00e8 una delle domande pi\u00f9 frequenti che ci vengono rivolte dai nostri clienti. Nel mondo delle firme elettroniche e delle carte crittografiche, un PIN smarrito o la mancata conoscenza del PUK possono di fatto paralizzare il lavoro quotidiano. Quindi state tranquilli: vi spieghiamo tutto passo dopo passo.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44afccd elementor-widget elementor-widget-heading\" data-id=\"44afccd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Cos'\u00e8 un PIN e a cosa serve?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c372d03 elementor-widget elementor-widget-text-editor\" data-id=\"c372d03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\"><strong>PIN<\/strong> (Personal Identification Number) \u00e8 il codice che si inserisce quando si vuole utilizzare una firma qualificata, ad esempio con una carta crittografica. <\/span><\/p><p><span style=\"font-weight: 400;\">Il PIN protegge l'accesso alla chiave privata del certificato sulla carta (ad esempio, Certum Mini) o nel cloud (ad esempio, SimplySign).<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eda4e20 elementor-widget elementor-widget-heading\" data-id=\"eda4e20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">E IL PUK?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c68d49e elementor-widget elementor-widget-text-editor\" data-id=\"c68d49e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\"><strong>PUK<\/strong> (Personal Unblocking Key) \u00e8 un codice di sblocco che consente di ripristinare l'accesso a un certificato memorizzato sulla carta o nel cloud. Un PIN inserito in modo errato per tre volte blocca l'accesso alla firma. Solo il PUK sar\u00e0 quindi in grado di sbloccare il funzionamento della carta se il PIN \u00e8 bloccato. Allo stesso modo, il PUK offre la possibilit\u00e0 di modificare il PIN. <\/span><\/p><p><span style=\"font-weight: 400;\">Si noti che un codice PUK eseguito in modo errato per tre volte bloccher\u00e0 completamente l'accesso alla firma. <\/span><\/p><p><span style=\"font-weight: 400;\">Non abbiamo modo di riprodurla ed \u00e8 necessario acquistare una nuova firma con tanto di prova d'identit\u00e0.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c8b820 elementor-widget elementor-widget-heading\" data-id=\"6c8b820\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Di quanti caratteri sono composti il PIN e il PUK? Quali caratteri sono accettati?\n\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-772b5d9 elementor-widget elementor-widget-text-editor\" data-id=\"772b5d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>PIN \/ PUK<\/b><span style=\"font-weight: 400;\"> deve contenere un minimo di 6 caratteri, un massimo di 64. 6 caratteri, massimo 64. Pu\u00f2 contenere <\/span><b>numeri, lettere maiuscole e minuscole<\/b><span style=\"font-weight: 400;\">non deve contenere caratteri speciali. (in Certum Mini e SimplySign).<\/span><\/p><p><span style=\"font-weight: 400;\">I requisiti esatti dipendono dal produttore della carta o del token. Per le soluzioni Certum (Asseco), queste informazioni sono reperibili nella documentazione o nel pannello di gestione della carta.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0beefa7 elementor-widget elementor-widget-heading\" data-id=\"0beefa7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Quante volte posso inserire il PIN o il PUK in modo errato?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3527c7c elementor-widget elementor-widget-text-editor\" data-id=\"3527c7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>PIN<\/b><span style=\"font-weight: 400;\">: avete <\/span><b>3 tentativi<\/b><span style=\"font-weight: 400;\">. Dopo tre inserimenti errati, la firma viene bloccata.<\/span><\/li><\/ul><p>\u00a0<\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>PUK<\/b><span style=\"font-weight: 400;\">: avete anche <\/span><b>3 tentativi<\/b><span style=\"font-weight: 400;\">. Una volta sfruttate tutte le possibilit\u00e0 <\/span><b>la firma \u00e8 bloccata in modo permanente<\/b><span style=\"font-weight: 400;\"> e non \u00e8 adatto a un ulteriore utilizzo.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f14d84 elementor-widget elementor-widget-heading\" data-id=\"0f14d84\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ho perso il mio PIN! Devo essere stressato?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f700b58 elementor-widget elementor-widget-text-editor\" data-id=\"f700b58\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Non c'\u00e8 bisogno di farsi prendere dal panico. Se si dispone di un PUK, \u00e8 possibile sbloccare la carta e impostare un nuovo PIN. Il problema si pone solo quando non si dispone n\u00e9 di PIN n\u00e9 di PUK.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d9ea85 elementor-widget elementor-widget-heading\" data-id=\"9d9ea85\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Non ho un PUK. E adesso?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98f794f elementor-widget elementor-widget-text-editor\" data-id=\"98f794f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Se si \u00e8 perso il PUK e non si riesce a sbloccare la firma, purtroppo non \u00e8 possibile recuperarlo. Il PIN della firma utilizzato per <\/span><span style=\"font-weight: 400;\">autenticazione e autorizzazione, dando forza legale ai documenti firmati \u00e8 cos\u00ec assicurato<\/span><span style=\"font-weight: 400;\">in modo che nemmeno il produttore abbia accesso ai vostri dati.<\/span><\/p><p><b>Soluzione<\/b><span style=\"font-weight: 400;\">: \u00e8 necessario <\/span><b>ordinazione di un nuovo certificato qualificato<\/b><span style=\"font-weight: 400;\"> i <\/span><b>nuova carta<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16b9484 elementor-widget elementor-widget-heading\" data-id=\"16b9484\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Qualcuno conserva il mio PIN o PUK? Posso chiedere che mi vengano inviati?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a2e2460 elementor-widget elementor-widget-text-editor\" data-id=\"a2e2460\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">N\u00e9 podpisano.pl n\u00e9 Certum (Asseco) memorizzano questi dati. Il PIN e il PUK vengono generati <\/span><b>localmente<\/b><span style=\"font-weight: 400;\"> e conosciuto solo da voi. <\/span><\/p><p><span style=\"font-weight: 400;\">Questo \u00e8 uno dei principi fondamentali della sicurezza della firma qualificata.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b61ea50 elementor-widget elementor-widget-heading\" data-id=\"b61ea50\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Perch\u00e9 Asseco (Certum) non memorizza il PIN\/PUK?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f148faa elementor-widget elementor-widget-text-editor\" data-id=\"f148faa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">In conformit\u00e0 con gli standard <a href=\"https:\/\/podpisano.pl\/it\/eidas-cyfrowe-zaufanie-w-unii-europejskiej-co-to-oznacza-dla-ciebie\/\">eIDAS<\/a> e le norme di sicurezza, <\/span><b>il fornitore non deve avere accesso alla vostra chiave privata o ai dati che la proteggono (PIN\/PUK)<\/b><span style=\"font-weight: 400;\">. <\/span><\/p><p><span style=\"font-weight: 400;\">Solo voi siete il loro proprietario. In questo modo si ha il pieno controllo della propria firma e del suo valore legale.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3839456 elementor-widget elementor-widget-heading\" data-id=\"3839456\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Perch\u00e9 conservare il PIN e il PUK in un luogo sicuro?\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ddf93e3 elementor-widget elementor-widget-text-editor\" data-id=\"ddf93e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Perch\u00e9 il loro <a href=\"https:\/\/podpisano.pl\/it\/dowiedz-sie-jak-skutecznie-zabezpieczyc-podpis-kwalifikowany-zarowno-ten-przechowywany-w-chmurze-jak-i-zapisany-na-karcie-poznaj-praktyczne-porady-ktore-pozwola-ci-chronic-certyfikat-elektroniczny-i-m\/\">perdita di<\/a> significa in pratica dover acquistare un nuovo servizio. Una buona soluzione \u00e8:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">scrivere il PIN\/PUK su carta e conservarlo in cassaforte,<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">o utilizzare un gestore di password sicuro.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12b2089 elementor-widget elementor-widget-heading\" data-id=\"12b2089\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Sintesi<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7af12eb elementor-widget elementor-widget-text-editor\" data-id=\"7af12eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Avete perso il PIN? Utilizzate il PUK e impostatene uno nuovo.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Se avete perso il PUK, non potete pi\u00f9 fare nulla. Non dimenticate il PIN, perch\u00e9 in tal caso dovrete acquistare una nuova firma.\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Avete esaurito tutte le iterazioni di utilizzo del PIN\/PUK? \u00c8 necessario ordinare una nuova firma.\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Non comunicare a nessuno il PIN\/PUK.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Non \u00e8 possibile per il produttore o per podpisano.it recuperarli.<\/span><\/li><\/ul><p>\u00a0<\/p><p><span style=\"font-weight: 400;\">Se avete domande o problemi di accesso alla vostra firma, potete sempre scriverci: <\/span><b>kontakt@podpisano.pl<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a554c3 elementor-widget-divider--view-line_icon elementor-view-default 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Scoprite cosa succede se li perdete.<\/p>","protected":false},"author":322,"featured_media":7315,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[139],"tags":[314,340,296,290,291],"class_list":["post-7313","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-podpisy-kwalifikowane","tag-dokumenty-elektroniczne","tag-odnowienie-podpisu","tag-podpis-elektroniczny","tag-podpis-kwalifikowany","tag-weryfikacja-podpisu-kwalifikowanego"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v28.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>PIN zablokowany, PUK zapomniany \u2013 jak odzyska\u0107 dost\u0119p do podpisu elektronicznego? - Podpisano.pl<\/title>\n<meta name=\"description\" content=\"Jak bezpiecznie korzysta\u0107 z PIN i PUK? 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